Ms. Fontaine brings more than a decade of research and consulting experience to her work with PDC, where she focuses on best-practices, research, benchmarking studies, product development process improvements, MDPD (Market-Driven Product Definition), and analyzing qualitative and quantitative data help to help clients identify and remedy weakness in their product development processes. She played key roles in developing a business and implementation plan for an electric utility facing deregulation; bringing product development process improvements to medical device manufacturers, software companies, and consumer products companies like Chinet and KCC; and in implementing a customer-centric product definition process at Avaya, Inc.
"I've seen the MDPD process work across the board and that experience fuels my energy to work effectively with our clients. Using a fact-based method of helping clients get at what their customers want, helping them see not just the limitations of their current product development processes but how they can adopt best-in-class practices, and then seeing the changes that result -- that's exciting."
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Vital Stats
Member of:
- American Marketing Association (AMA)
- Boston Chapter of Concurrent Engineering
- Product Development and Management Association (PDMA).
Author of many articles and reports on product development process improvement and international trade including "Defining a Product the Customer Wants" in R&D Magazine.
Guest lecturer at Suffolk University in Boston, MA
Contributor to industry conferences with seminar providers on product development training
Previously
International trade analyst at St. Maxens & Company, an international trade policy consulting firm in Washington, DC
M.A. in international affairs from George Washington University and B.A. in political science degree from the University of Vermont
